Contact Us

When you need us, we are here 24/7/365 with answers to your questions and assistance on all your cloud, colocation, and connectivity needs.

PHONE SUPPORT

General Inquiries
+1 866 837 2461

Billing Inquiries
+1 866 837 2461 (ext. 4)

Monday – Friday
8:30 AM – 5:00 PM EST

TECHNICAL SUPPORT

Network Operations Centre (NOC)
+1 866 837 2462

See our Customer Service Centre portal for submitting tickets and requests.

SEE CSC PORTAL >

LOCATIONS

TORONTO (HEAD OFFICE)

55 Commerce Valley Dr W
#800, Thornhill, ON L3T 7V9
+1 866 837 2461
info@terago.ca

INVESTOR RELATIONS

Matt Glover,
Gateway Investor Relations
tgo@gatewayir.com

media inquiries

Marketing & Branding
info@terago.ca

KELOWNA

2130 Leckie Place,
Kelowna, BC V1Y 7W7

PHONE SUPPORT

General Inquiries
+1 866 837 2461

Billing Inquiries
+1 866 837 2461 (ext. 4)

Monday – Friday
8:30 AM – 5:00 PM EST

TECHNICAL SUPPORT

Network Operations Centre (NOC)
+1 866 837 2462

See our Customer Service Centre portal for submitting tickets and requests.

SEE CSC PORTAL >

LOCATIONS

TORONTO (HEAD OFFICE)

55 Commerce Valley Dr W
#800, Thornhill, ON L3T 7V9
+1 866 837 2461
info@terago.ca

INVESTOR RELATIONS

Matt Glover,
Gateway Investor Relations
tgo@gatewayir.com

media inquiries

Marketing & Branding
info@terago.ca

KELOWNA

2130 Leckie Place,
Kelowna, BC V1Y 7W7






Escalation Process

    1. Contact your Account Manager
    2. Email the Client Experience team at clientexperiencesupport@terago.ca
    3. dispute
    4. CRTC
    5. ombudsman
    6. compliant



 

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.