PHONE SUPPORT
General Inquiries
+1 866 837 2461
Billing Inquiries
+1 866 837 2461 (ext. 4)
Monday – Friday
8:30 AM – 5:00 PM EST
TECHNICAL SUPPORT
Network Operations Centre (NOC)
+1 866 837 2462
See TERAGO Customer Support Portal for submitting tickets and requests.
LOCATIONS
TORONTO (HEAD OFFICE)
55 Commerce Valley Dr W
#800, Thornhill, ON L3T 7V9
+1 866 837 2461
info@terago.ca
INVESTOR RELATIONS
Matt Glover,
Gateway Investor Relations
tgo@gatewayir.com
media inquiries
Marketing & Branding
info@terago.ca
PHONE SUPPORT
General Inquiries
+1 866 837 2461
Billing Inquiries
+1 866 837 2461 (ext. 4)
Monday – Friday
8:30 AM – 5:00 PM EST
TECHNICAL SUPPORT
Network Operations Centre (NOC)
+1 866 837 2462
See TERAGO Customer Support Portal for submitting tickets and requests.
LOCATIONS
TORONTO (HEAD OFFICE)
55 Commerce Valley Dr W
#800, Thornhill, ON L3T 7V9
+1 866 837 2461
info@terago.ca
INVESTOR RELATIONS
Matt Glover,
Gateway Investor Relations
tgo@gatewayir.com
media inquiries
Marketing & Branding
info@terago.ca
Accessibility Feedback
TERAGO is committed to improving the accessibility of our information to the public. Feedback can be provided by sending an email to the Director, People & Culture at hr@terago.ca or by calling 1-866-837-2461 ext. 5. Confidentiality will be protected and feedback can be anonymous as desired. Unless messages are sent anonymously, receipt of message will be acknowledged as soon as practicable.
This feedback process information is available in alternative formats upon request.
Escalation Process
-
- Contact your Account Manager
- Email the Client Experience team at clientexperiencesupport@terago.ca
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.