Request a Callback
Talk To Our Team at TERAGO
We’re happy to talk to you with answers to your questions & assistance on all your needs. TERAGO is here for you from general inquiries, partnership, to customers support and technical assistance.
Talk To Our Team at TERAGO
We’re happy to talk to you with answers to your questions & assistance on all your needs. TERAGO is here for you from general inquiries, partnership, to customers support and technical assistance.
Get In Touch With TERAGO
Phone Support
Technical Support
Locations
Sales
Media Enquiries
General Inquiries
Billing Inquiries
Monday – Friday
8:30 AM – 5:00 PM EST
Network Operations Centre (NOC)
Submit Tickets and Requests Through The Customer Portal
Toronto (Head Office)
55 Commerce Valley Dr. W #800, Thornhill,
ON, L3T 7V9
Vancouver, Calgary, Montreal, Halifax
Marketing & Branding
TERAGO Values
Phone Support
General Inquiries
Billing Inquiries
Monday – Friday
8:30 AM – 5:00 PM EST
Technical Support
Network Operations Centre (NOC)
Submit Tickets and Requests Through The Customer Portal
Locations
Toronto (Head Office)
55 Commerce Valley Dr. W #800, Thornhill,
ON, L3T 7V9
Accessibility Plan & Progress Report 2024
Accessibility Feedback
TERAGO is committed to improving the accessibility of our information to the public. Feedback can be provided by sending an email to the Director, People & Culture at hr@terago.ca or by calling 1-866-837-2461 ext. 5.
Confidentiality will be protected and feedback can be anonymous as desired. Unless messages are sent anonymously, receipt of message will be acknowledged as soon as practicable.
This feedback process information is available in alternative formats upon request.
Accessibility Plan & Progress Report 2024
Accessibility Feedback
TERAGO is committed to improving the accessibility of our information to the public. Feedback can be provided by sending an email to the Director, People & Culture at hr@terago.ca or by calling 1-866-837-2461 ext. 5.
Confidentiality will be protected and feedback can be anonymous as desired. Unless messages are sent anonymously, receipt of message will be acknowledged as soon as practicable.
This feedback process information is available in alternative formats upon request.
Escalation Process
- Contact your Account Manager
- Email the Client Experience team at clientexperiencesupport@terago.ca
- Contact your Account Manager
- Email the Client Experience team at clientexperiencesupport@terago.ca
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
