Wireless Code of Conduct
The Canadian Radio-television and Telecommunications Commission (CRTC) has created the Wireless Code so that consumers of wireless services will be better informed of their rights and obligations contained in their contracts with wireless service providers.
Wireless Code of Conduct
Commission for Complaints for Telecom-Television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
OUR PRIORITY IS OUR CUSTOMERS
Contacting TERAGO
If a complaint is brought forward, we make it our mission to resolve it.
If you experience any issues, TERAGO is always available for contact. Please reach out through our dedicated channels which you can find on our Contact Us page or the TERAGO support portal.
If you are not reaching a resolution which you deem satisfactory, the Commission for Complaints for Telecom-television Services (CCTS) may be able to find such a resolution. For further information & links, see below.
Commission for Complaints for Telecom-Television Services
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
OUR PRIORITY IS OUR CUSTOMERS
Contacting TERAGO
If a complaint is brought forward, we make it our mission to resolve it.
If you experience any issues, TERAGO is always available for contact. Please reach out through our dedicated channels which you can find on our Contact Us page or the TERAGO support portal.
If you are not reaching a resolution which you deem satisfactory, the Commission for Complaints for Telecom-television Services (CCTS) may be able to find such a resolution. For further information & links, see below.
