This role will provide strong technical leadership in the testing, planning, design, and implementation of TERAGO’s national IP network solutions and services.

• NPI & Lab Testing: Lead New Product Introductions (NPI) by validating non-standard solutions and testing new hardware in the lab.
• Network Design: Create detailed configs, CPE scripts, and Visio diagrams for Internet, EoMPLS, VPLS, SD-WAN, DDoS, and BGP services.
• Project Execution: Lead backhaul upgrades, PE/switch maintenance, and consolidations using strict Method of Procedure (MOP) guidelines.
• Service Activation: Provision, activate, and troubleshoot customer services, collaborating directly with third-party Telco vendors.
• Documentation & Training: Author provisioning and troubleshooting guides to train cross-functional teams (NOC, PMs, Sales).
• Escalation Support: Provide Tier-3 technical support for complex customer and network issues.

• Education: Bachelor’s degree in Science, Applied Science, or Engineering.
• Experience: 3-5 years implementing/supporting Internet, SD-WAN, and MPLS services within a Service Provider or Enterprise environment.
• Certifications: Cisco CCNP/CCIE or Fortinet FCP/NSE (5, 7) preferred.

• Protocols: BGP, OSPF, MPLS, VPLS, EVPN, EoMPLS, LDP, QoS, H-QoS.
• Cisco Hardware/OS: NCS (540, 5500), ASR (1K, 9K), ME3600, Catalyst switches, ISR routers; IOS, IOSXE, IOS-XR.
• Fortinet Hardware/OS: FortiGate (60F to 120G), nice to have FortiSwitches, FortiAPs, HA, ADVPN, SD-WAN.
• Security & Infrastructure: ACLs, NAT, IPsec, GRE, DDoS mitigation (Radware/Arbor), Cloud Connect (AWS/Azure/GCP).
• NMS & Tools: MS Visio, Linux, DNS, Zabbix, Cacti, FortiManager, Syslog.
• Assets: Python/Ansible automation, BRAS/Radius, 5G/Fixed Wireless, uCPE.

• Results oriented with ability to multitask and work under pressure in an environment of change.
• Strong analytical & troubleshooting skills.
• Collaborative team player, with flexibility and adaptability to changes.
• Strong presentation, documentation skills.
• Excellent communication skills both oral and written.

• Hybrid Model: Requires regular physical, onsite presence at both the Head Office (Thornhill) and Warehouse locations.
• Lab Environment: Hands-on hardware interaction required for product testing, development, and provisioning support.
• Availability: Must be flexible for scheduled after-hours activations and tier-3 on-call support

Please submit your resume via email to: teragocareers@terago.ca

TERAGO is an Equal Opportunity Employer and welcomes and encourages applications from all interested and qualified candidates. TERAGO will provide accommodations throughout the recruitment, selection, and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform TERAGO staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.