When you need us, we are here 24/7/365 with answers to your questions and assistance on all your cloud, colocation, and connectivity needs.
Request a Callback
Our support never sleeps.
Client Portal Login
A dedicated cloud portal ideal for storing and sharing files, submitting support requests and more. Coming soon.
TeraGo Login| Technical Support Process | Account Management Support Process |
|---|---|
| Level 1 – Technical Support – 1-866-837-2462
If no resolution, our Technical Support Team will escalate as follows: |
Your Account Manager will work with you and TeraGo’s internal partners to resolve any issues and provide you with a solution. – Call or Email Your Account Manager – Call or Email Your Account DirectorOr call General Inquiries 1-866-837-2461 and our TeraGo Team will be happy to assist you. |
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.