Contact Us

When you need us, we are here 24/7/365 with answers to your questions and assistance on all your connectivity needs.

PHONE SUPPORT

General Inquiries
+1 866 837 2461

Billing Inquiries
+1 866 837 2461 (ext. 4)

Monday – Friday
8:30 AM – 5:00 PM EST

TECHNICAL SUPPORT

Network Operations Centre (NOC)
+1 866 837 2462

See TERAGO Customer Support Portal for submitting tickets and requests.

TERAGO Customer Support Portal >

LOCATIONS

TORONTO (HEAD OFFICE)

55 Commerce Valley Dr W
#800, Thornhill, ON L3T 7V9
+1 866 837 2461
info@terago.ca

INVESTOR RELATIONS

Daniel Vucinic
President and Chief Executive Officer
daniel.vucinic@terago.ca

media inquiries

Marketing & Branding
info@terago.ca

PHONE SUPPORT

General Inquiries
+1 866 837 2461

Billing Inquiries
+1 866 837 2461 (ext. 4)

Monday – Friday
8:30 AM – 5:00 PM EST

TECHNICAL SUPPORT

Network Operations Centre (NOC)
+1 866 837 2462

See TERAGO Customer Support Portal for submitting tickets and requests.

TERAGO Customer Support Portal >

LOCATIONS

TORONTO (HEAD OFFICE)

55 Commerce Valley Dr W
#800, Thornhill, ON L3T 7V9
+1 866 837 2461
info@terago.ca

INVESTOR RELATIONS

Daniel Vucinic
President and Chief Executive Officer
daniel.vucinic@terago.ca

media inquiries

Marketing & Branding
info@terago.ca






Accessibility Feedback

TERAGO is committed to improving the accessibility of our information to the public. Feedback can be provided by sending an email to the Director, People & Culture at hr@terago.ca or by calling 1-866-837-2461 ext. 5. Confidentiality will be protected and feedback can be anonymous as desired. Unless messages are sent anonymously, receipt of message will be acknowledged as soon as practicable.

This feedback process information is available in alternative formats upon request.

Accessibility Plan >

Privacy Policy >

Escalation Process

    1. Contact your Account Manager
    2. Email the Client Experience team at clientexperiencesupport@terago.ca
    3. dispute
    4. CRTC
    5. ombudsman
    6. compliant



 

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.